How to set up email forwarding via 365 admin center.

Email forwarding is a useful tool in cases such as when staff members go on long-term sick leave, or maternity/paternity leave. 

1. Navigate to https://admin.microsoft.com/.
2. On the left-hand menu, click on "Users", then "Active users".
3. In the search bar that has the placeholder "Search active users list", type the name or email address of the user you wish to forward emails from.
4. Click on the user's name.
5. Click on the "Mail" heading.
6. Under the heading "Email forwarding", click on the hyperlink that reads "Manage email forwarding".
7. Check the box titled "Forward all emails sent to this mailbox".
8. Type the full email address of the user to which you would like the emails forwarded.
9. OPTIONAL - You can check the box that titled "Keep a copy of forwarded email in this mailbox".
   • This option is useful when the returning staff member would need to reference a comprehensive list of emails received in their absence.
10. Click the "Save changes" button in the bottom left of the layer upon which the forwarding information is being input.

To ensure that this rule is working, it is good practice to send a test email to the original email address and checking that it is being forwarded correctly.

Please watch the attached video for a visual guide.