How to fix Teams policies.

An issue that frequently arises is when a member raises a ticket to tell us that they cannot send messages or make calls within Microsoft Teams. As of 10/01/2025, nobody is quite certain of the reason for this occurring, but a fix that seems effective is to ensure that the staff member's Teams policies are correct.

1. Navigate to https://admin.teams.microsoft.com
2. On the left-hand side, click on "Users", then "Manage Users".
3. Search for the staff member in the "Search for a user" box on the right-hand side.
4. Once they've been found, click on the hyperlink of their name.
5. About halfway down the page, click on "Policies".
6. From the list, check the boxes of:
   • "Calling policy".
   • "Live events policy".
   • "Meeting policy".
   • "Messaging policy".
7. Click on the "Edit" button above.
8. From the dropdown menus, change these policies to:.
   • "Primary or Secondary Educators and Staff - Calling".
   • "Primary or Secondary Educators and Staff - Live events".
   • "Primary or Secondary Educators and Staff - Meeting".
   • "Primary or Secondary Educators and Staff - Messaging".
9. Click "Apply".

This ought to fix it. If not, make sure to check the policies of the staff members to whom they are trying to get in contact with.

Please watch the attached video for a visual guide.